Privacy Policy, Terms of Use & SMS Disclosure
Welcome to WayMaker Health. WayMaker Health is committed to protecting the privacy, confidentiality, and security of our patients, families, caregivers, employees, contractors, and website visitors. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded through our Home Health and Hospice services and through the use of our website. By accessing or using this website, you agree to the terms and conditions described in this policy.
WayMaker Health may collect personal information, including names, addresses, phone numbers, email addresses, dates of birth, emergency contact information, insurance information, and billing details. We may also collect Protected Health Information (PHI) such as medical histories, diagnoses, physician orders, medication information, treatment records, care plans, and clinical documentation necessary for the delivery of healthcare services. For employment or contractor applications, we may collect resumes, employment history, professional licenses, certifications, payroll information, and background check information.
When users visit our website, certain information may automatically be collected, including IP addresses, browser type, device information, website activity, cookies, and analytics data. This information helps improve website functionality, monitor performance, and enhance user experience. Information collected by WayMaker Health may be used to provide Home Health and Hospice services, coordinate patient care, schedule visits, process insurance claims and billing, respond to referrals and inquiries, improve service quality, maintain compliance with healthcare regulations, and process employment applications. We may also use website analytics information to improve the performance and security of our website.
WayMaker Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and Texas privacy laws. We maintain administrative, physical, and technical safeguards designed to protect Protected Health Information from unauthorized access, disclosure, or misuse. Access to patient information is restricted to authorized personnel who require access to perform their job duties. Patients may have rights under HIPAA, including the right to access medical records, request amendments, request restrictions on disclosures, receive confidential communications, and file privacy complaints without retaliation.
WayMaker Health may disclose information to healthcare providers involved in patient care, insurance companies, Medicare, Medicaid, government agencies when required by law, authorized family members or representatives, and approved business associates operating under confidentiality agreements. We do not sell, rent, or share personal information, Protected Health Information, or mobile phone information with third parties or affiliates for marketing or promotional purposes.
By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from WayMaker Health related to appointment reminders, care coordination, visit updates, billing notifications, and service-related communications. Message frequency may vary, and message or data rates may apply depending on your mobile carrier plan. You may opt out of SMS communications at any time by replying “STOP” to any message or by contacting our office directly. Consent to receive SMS messages is not required as a condition of receiving healthcare services. Phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information We Collect
We may collect the following types of information from you:
Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.
Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect for the following purposes:
– Appointment reminders
– Information Request
Information sharing disclosure
We do not sell, rent, release, or transfer your SMS consent or phone number to any third parties for marketing purposes.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from WayMaker Health. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://waymakerhealth.org/
SMS Message Communication
Text (SMS) Message Communication We may send any WayMaker Health Text (SMS) Message, either directly or via a third-party agent or authorized service provider, through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This includes affiliate or business partners. The opt-in is not transferable to another party involved in their process.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from WayMaker Health. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out
Electronic communications such as email, text messaging, and website forms may not always be secure. By communicating electronically with WayMaker Health, users acknowledge and accept the risks associated with the electronic transmission of information. Users should avoid submitting highly sensitive medical information through unsecured communication channels unless specifically requested. Our website may use cookies and analytics tools to improve functionality, monitor website traffic, and enhance the user experience. Users may disable cookies through their browser settings; however, certain portions of the website may not function properly if cookies are disabled.
WayMaker Health maintains reasonable safeguards to protect information from unauthorized access, use, disclosure, or destruction. These safeguards may include encrypted systems, password-protected devices, secure software platforms, cybersecurity monitoring, employee confidentiality agreements, and ongoing compliance oversight. Although we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. This website may contain links to third-party websites or services. WayMaker Health is not responsible for the privacy practices, security, content, or availability of external websites. Users access third-party websites at their own risk.
WayMaker Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, or religion. We are committed to providing equal access to services and employment opportunities. We are also committed to website accessibility and strive to ensure that our website is accessible to all individuals, including persons with disabilities. Users experiencing difficulty accessing website content may contact our office for assistance.
The information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Users should consult qualified healthcare professionals for medical concerns and should not rely solely on information on websites for healthcare decisions. In the event of a medical emergency, call 911 immediately.
While WayMaker Health strives to maintain accurate, up-to-date website information, we make no guarantees regarding the completeness, reliability, accuracy, or availability of the website content. By using this website, you agree that WayMaker Health, its owners, officers, employees, contractors, affiliates, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of, inability to use, or reliance upon this website or its content. This includes damages related to website interruptions, technical errors, unauthorized access, or third-party services. Use of this website is at your own risk.
By using this website, you also agree to indemnify and hold harmless WayMaker Health, its owners, employees, contractors, affiliates, and representatives from any claims, liabilities, damages, losses, or expenses resulting from your use of the website or violation of these terms.
WayMaker Health reserves the right to modify or update this Privacy Policy and Terms of Use at any time without prior notice. Any changes become effective immediately upon posting to the website. Users are encouraged to review this page periodically for updates.
For questions regarding this Privacy Policy, Terms of Use, or privacy practices, please contact:
WayMaker Health
2831 Eldorado Pkwy #103-322
Frisco, Texas 75033
Phone: 945-319-6183
Fax: 945-319-6057
Email: info@waymakerhealth.org
By using this website, you acknowledge and agree to this Privacy Policy, Terms of Use, SMS Consent Disclosure,
and Limitation of Liability provisions.